Meet Our Staff

Meet our staff! Including our two veterinarians, Dr. Richard Jones and Dr. Hayley Phipps. Also, we have our technicians, Jen and Tiffany, our veterinary assistant Vince, and our receptionists Susan, Diane and Monica.

Richard Jones, DVM

Dr. Jones graduated from Auburn University School of Veterinary Medicine in 1980.  He was born and raised in Montgomery, Alabama. He planned to do a one year internship in Nashville, but fell in love with the city and never left. Dr. Jones has two grown children, Austin and Wylie. He has two Boykin Spaniels, “Bessie” and “Butkus” that he enjoys walking in the park on the weekends with his wife. He also enjoys hunting and fishing, whether it is in Tennessee, his native Alabama or all the way in South Dakota and Canada. Recently, Dr. Jones has been spending as much time as possible with his granddaughter Elle.   


Jen - Veterinary Technician

Jen has been working at CSAH since September 2010. She was born and raised in California, which explains a lot. She has four teenage daughters and a baby granddaughter, Aleah, that keep her quite busy outside the clinic. She has one cat "Peche" who has an affinity for making a mess of her home. In her rare free time, Jen enjoys going to concerts and spending time with her sister, Tish. She is also a trivia aficionado and sci-fi/Star Wars nerd. 


Susan - Client Care

Susan has been working at Cool Springs Animal Hospital for 23 years. Whoa! She enjoys playing with her four grandchildren and attending bible study and church. She has Persian mix named “Reefs”. Susan retired from Franklin Special School District and is now working at CSAH full time and having more time with her grandbabies. We are happy to have Susan around full-time now! 

Monica - Client Care


Monica started in November 2014 at CSAH. She has 2 human children and 5 four legged children (dogs) - Ellie, Toby, Ricco, Jackson and Buddy. She works with a local rescue and fosters homeless dogs. She spends her free time actively finding homes for all the rescues she cares for.